Analista de Atendimento ao Cliente Temporario

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Key responsibilities

• Responsible for all aspects of account administration, account queries and sales support, predominantly via email and phone.
• Processes orders and requests in line with company procedures and proposes improvements to procedures and processes.
• Liaises with other supply chain staff (from buying to dispatch) to resolve service issues by clarifying customer complaints, determining cause of problem, seeking solutions and escalating appropriately.

Qualifications and skills

• Graduação preferencialmente em Administração, Comércio Exterior, Gestão de Pessoas, Gestão de Projetos
• Inglês e Espanhol (desejável)
• Desejável experiência em Customer Care ou áreas afins