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Customer Service Executive

Requisition ID 4184
Position Type FT Permanent
Career Function Customer Care 

Division  Foods
Recruiter

 

We’re Kerry Foods – a leading name in the global food industry, and a distinctly individual business. We’re home to incredible brands, over 6000 brilliant people and big ambitions. Our products, many of which are household favourites, are eaten by millions of people every day. Your energy, enthusiasm and fresh thinking could help us reach millions more.

About the role

We’re Rollover – the UK’s leading hot dog company and the supplier of the best hot dogs in the world!  We work with a number of companies, big and small, and aim to bring you some of the most exciting and tasty hot food and snacks wherever you are.  Our products include a full range of free-on-loan equipment and a range of food-to-go products including hot dogs, gourmet dogs, burgers, popcorn and nachos.

 

We have the benefits of being part of a global business, Kerry Foods, but we operate pretty independently and have a super fun and close knit culture.  We really value our people and are well aware that tip top customer service is one of the most important things in a successful business.

 

We’re now looking for a Customer Service Executive to join our team.  We’re looking for an individual that loves a challenge, loves food and who loves working in a really fast paced environment.  The job is based in Slough, Berkshire and offers a great salary and very competitive benefits.

What’s this job all about?

We are on the hunt for the best Customer Service Executive out there!  Your job will mainly be on the phone, chatting to our customers and making sure that we are making the most out of every call we’re on. 

 

As well as answering incoming calls from customers to take orders, payments and queries, the bulk of this job is outbound calling.  You will be super confident talking to people and will be excited about the opportunity to pro-actively call our customers to drive business, solve any problems, make appointments and conduct follow-ups.  Don’t worry, you won’t be cold calling, as it’s all existing business, but you’ll need to be happy making sales calls.  In fact, you’ll be a total whiz at sales calls!

 

Joining us means working in a fast, agile and ambitious environment, with talented people who really care about what they do. We’re hungry for new ideas, so we’ll always listen to yours. And because we’re always looking to the future, you’ll find plenty of opportunities to learn and grow. In fact, like our entire business, you’ll never stand still.

 

So, if you’d like to hear more about the Customer Service Executive role or apply, give us a shout!

What does our ideal candidate look like?

  • You’ll know all about what tip top Customer Service looks like. In fact, you’ll probably already be working in this field
  • You’ll be a smart cookie – ideally with GSCE in Maths or English or equivalent like NVQ/SVQ in Customer Service
  • Having a background in a call centre would be great, but don’t worry it’s not a deal breaker
  • You’ll have great communication skills and happy to be chatting away all day (to customers of course!)
  • Ideally you’ll be a whiz on Microsoft Word and Excel
  • You’ll be a pro-active thinker – able to come up with new ideas and solutions
  • Plus you’ll love food and will be as excited as we are about working for the company who makes the best hotdogs in the world!

 

Whilst experience is important, finding the right person who will live and breathe our Kerry Foods Values is something we’re super passionate about. Kerry Foods hasn’t been built on luck. We’ve got to where we are today by being Courageous, On It and Forward Looking.

 

So if you’re looking to build a lasting career within an Open Minded company that allows it’s people to take Ownership of everything they do, Kerry Foods needs you! Come and join us and help us be Better Together.

Take a look at what’s going on at Kerry Foods on our LinkedIn page or follow us on Instagram and Facebook @kerryfoodsofficial

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