Associate Account Manager - eCommerce

Requisition ID: 56075
Position Type: (US)Full Time
Workplace Arrangement: #LI-Remote

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Reporting into the Senior Account Manager Ecommerce - Brands for North America, the Associate Account Manager Ecommerce will be responsible for managing the day-to-day operations of Kerry brands presence on a major Ecommerce platform, ensuring a seamless and optimized customer experience. This role will oversee order management, merchandising, product listings, and content updates while ensuring product accuracy across a major Ecommerce platform. . The Associate Account Manager will execute promotional campaigns, coordinate product launches, and collaborate closely with Digital Marketing teams to align on strategic efforts.

Key responsibilities

Operational Support/ Ecommerce Strategy (30%)

Collaborate with Kerry Customer Care team and a large Ecommerce partner to identify breakdowns in data that lead to errors in ordering (IPIP discrepancies, pricing discrepancies, PO weights, etc.)
Work with Supply Chain teams to update product availabilities within our e-commerce partner’s vendor portal based on current inventory levels and production capacities.
Liaise with key stakeholders on the Kerry transportation team to assist in issues that may arise with carriers/order fulfillment.
Recommend, develop and execute comprehensive ecommerce strategies to drive growth across ecommerce platforms in close collaboration with digital partners.
Assist in Agency + AVS partnership management.

Platform, Product, and Merchandising Management (30%)

Collaborate with Digital Shelf and Performance Marketing team to deliver merchandising strategy implementation, including product categorization, content updates, and optimization/upkeep of product pages/brand store.
Promotions and Content Management (25%)
Collaborate with Digital Shelf specialist to execute shopping guides and merchandising packages in accordance with the 52 week marketing calendar.
Support in promotional campaigns, including Exclusive Discounts, Coupons, and other promotional tools to drive sales.

Data Analysis & Reporting (15%)

Analyze metrics and performance data to identify trends, insights, and areas for improvement.
Provide regular performance reports on product rankings, sales, and account health.

Qualifications and skills

2+ years of e-commerce experience
Strong understanding of SEO, product listing optimization, and marketplace dynamics.
Excellent analytical skills with a focus on data-driven decision-making.
Strong project management skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Familiarity with tools like Profitero DSA, Junglescout Cobalt, or similar is a plus.
A self-starter who is comfortable moving in a fast-paced environment
An effective communicator who can clearly articulate areas for improvement
Proficiency in Google suite and Microsoft Excel

The typical hiring range for this role is $62,906.00 to $92,755.00 annually and is based on several factors including but not limited to education, work experience, certifications, location, etc. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements).

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

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