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Employee & Manager Support Team Lead

Requisition ID 23884 
Position Type FT Permanent 
Recruiter #LI-CD1 
Posting Type LI 

Kerry Global Business Services (GBS) is an integral enabler of Kerry’s vision to be our Customer’s most valued partner, creating a world of sustainable nutrition.
There are five key elements of our success:
•    We are a key enabler for Kerry’s vision – we enable the business, by making it easier for everyone to deliver, to allow a focus on commercial excellence.
•    We focus on continuous excellence – we apply continuous excellence to everything we do, eliminating waste and optimising our services across functions.
•    We purposefully manage and develop talent – we attract and nurture talent to deliver innovative, digital business solutions and services.
•    We are anchored in our operating model – through our scalable platform, we support Kerry’s strategic growth objectives.
•    We win together as true partners – we unlock value by providing best in class solutions and services across all of Kerry.

About Kerry

A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.

About the role

As the Tier 2 Team Lead of the Employee and Manager Support Services and part of our Employee Experience Services section of our Global Business Centre, you will be responsible for leading a team of highly skilled Specialists on a journey to be a world class service delivery team, ensuring a right first time approach through innovative ways of working and the elimination of waste all the while delivering standardized, customer-centric services and solutions to our Employees and our People Managers across the globe.

Key responsibilities

  • Providing true expert knowledge and guidance to all Tier 2 Specialists in the Employee & Manager Support section of the GlobalBusiness Centre, on the future/emerging strategy for HR case management, HR Support and administration to become a “Best in Class” service centre continuously improving employee experience
  • Analysing leading practice, market trends and benchmarking to bring innovative thinking to the delivery of Employee Relations &Manager Support services to the countries under your domain
  • Analysing relevant internal metrics to provide insight in to current and future team performance; adapting and improving the service in an agile and responsive way, aligned to the Kerry GBS framework
  • Owning the Business Continuity Plan and Disaster Recovery Plan for the continued operation of all HR support services and Tier 2 contact levels in countries in case of unforeseen emergencies
  • Creating and leading a high performing team to achieve KPI/SLA targets and deliver outstanding operational results
  • Being able to drive talent and performance through setting clear objectives, managing performance and creating opportunities for the team
  • Demonstrate a deep knowledge of the Kerry GBS framework and service model, and associated tools and systems and use this knowledge to ensure excellent cross functional working and collaboration with all relevant COEs and partner functions

Qualifications and skills

  • Advanced English Level
  • 5+ Years experience
  • Bachelors Degree



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