Customer Care Support Representative
About Kerry
About the role
The Customer Care Support Representative is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to TechDoc requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.
Key responsibilities
Daily Task: -Sales Order Management in SAP (VA01)
-Continued excellence activities to improve current procedures
-Queue monitoring in SalesForce -Report and data maintenance
-Constant collaboration and effective communication with NAMER team and other GBS team
Qualifications and skills
Related Experience: 1-3 years
Education Background: Business Administration, International Business.
Customer Service mentality.
Knowledge and Skills:
MS Office
SAP ECC / MDG
English proficiency
Salesforce
Analytical Thinking
Problem Solving
Skilled communicator