Customer Care Analyst
About Kerry
About the role
The Customer Care Support Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.
Key responsibilities
-Sales Order Management in SAP (VA01)
-Continuous excellence activities to improve current procedures
-Queue monitoring in SalesForce
-Report and data maintenance
-Constant collaboration and effective communication with NAMER team and other GBS team
Qualifications and skills
-Customer focus.
-Teamwork.
-Communication skills.
-SAP
-Power Bi
-Excel advanced
-Portuguese