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ICT Site Services Analyst

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Date: 30-Sep-2021

Location: Naas, KE, IE

Company: Kerry

About Kerry

 

More than 25,000 people have careers with Kerry. From Food Science to Manufacturing, our jobs help nourish and delight consumers around the globe. Kerry is committed to leading to better in everything we do. We strive for better taste and nutrition, better sustainability, better career opportunities and ultimately, a better world.

 

Everyday millions of people throughout the world consume food or beverage products containing our taste and nutrition solutions.

 

As the world leader in taste and nutrition, our Purpose is to Inspire Food and Nourish Life.

 

Our Purpose is central to The Kerry Way and serves as our guiding light on our journey to make it easier and more valuable for customers to do business with us, as we seek to make a greater, more lasting difference in the world by inspiring innovative, natural and sustainable taste and nutrition solutions for consumers, customers, the industry and the world.

About the role

 

We have an exciting opportunity for a ICT Site Services Analyst to join the Kerry team in Naas, 

 

This is a Permanent Role.

Key responsibilities

 

  • Work individually (self-starter) and in a team-oriented, collaborative environment
  • Excellent hardware and software troubleshooting capabilities
  • Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PC’s, and printers. Apply appropriate fixes or escalate to management as required.
  • Ability to support users from all levels, able to support users remotely, to up and including the Executive team.
  • Update all user queries through incident logging system with regard to call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
  • Provide a helpful and professional service at all times
  • Document and submit new solutions into ICT knowledgebase
  • Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures
  • Responsible for maintenance and support for Site Infrastructure.
  • Ensure all Desktop and laptops PC’s are patched to the highest available level and all known security risks are remediated. 
  • Liaise with third party vendors for support issues,
  • Participate in onsite support and projects work as required.
  • Upskill in new technologies, procedures and customer service enhancements, as required.

Qualifications and skills

 

  • Hardware – Windows Desktop and Laptop PC’s, Apple MacBooks, Printers, Mobile devices (e.g. iPhones, Android, Tablets)
  • Communications - Basic LAN support including vLAN knowledge.
  • Operating Systems - Windows 7, Windows 8, Windows 10 and MacOS.
  • Software - Anti-virus software, Encryption software, Office 365 suite, SCCM (MECM), Airwatch MDM.
  • Active Directory – Good understanding of AD, user account, groups and permissions.
  • Knowledge of Laboratory systems would be advantageous, as would knowledge of Powershell Scripting.
  • An IT qualification - preferably National Diploma level and a minimum of two years related experience and/or training; or the equivalent combination of education and experience.