Loading...
 
Share this Job
Apply now »

Customer Care Specialist

Requisition ID 32284 
Position Type FT Fixed Term 
Recruiter #LIOO1 
Posting Type LI 

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

About Kerry

 

A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.

About the role

 

We have an excellent opportunity for Customer Care Specialist to join the Kerry Taste & Nutrition team at Naas, on a FT Fixed Term Contract (5 months)

Fluent (preferably native) German speaker is preferred but not essential

 

Key responsibilities

 

  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, account queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause, and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes, and suppliers
  • Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
  • Support the gathering of information to assist the implementation of improvements
  • Remain fully flexible to meet business requirements and demands

 

Qualifications and skills

 

 

  • Third level qualification
  • Fluent (preferably native) German speaker is preferred but not essential
  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
  • A team player
  • A strong desire for continuous learning and a desire to grow professionally

 

Apply now »