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ICT Application Support Engineer

Oakhouse Foods - ICT Application Support Engineer

Melksham, Wiltshire

We’re Oakhouse Foods  – one of the country's favourite home meals services. We’ve been delivering our delicious frozen meals and desserts to homes across Britain for over 20 years.  At Oakhouse it’s our mission to create easy to prepare, affordable, nutritious food that tastes great. All our meals are made to our own recipes from quality, wholesome ingredients and they’re all free from unwanted ingredients like artificial colours and flavours too – it’s just delicious food as nature intended.  We take pride in our friendly, local service and our company has a true family feel.

It’s been an exciting year so far for Oakhouse as we have recently been acquired by Kerry Foods.  With great brands such as Richmond Sausages, Cheestrings and Rollover Hotdogs under their umbrella as well as bags of entrepreneurial spirit, we’re excited to be part of this fantastic business and are excited about what the future will hold!

We’re now looking for an ICT Application Support Engineer to join our team.  We’re looking for an individual that loves a challenge, loves food and who loves working in a really fast paced environment.  The job is based in Melksham, Wiltshire and offers a great salary and benefits.

 

So what’s this job all about?

Working in a small but highly productive team, you’ll be a key member of the Oakhouse Foods ICT department and will get to take real ownership for what you do.  This team is responsible for driving and supporting the ICT systems, applications and business intelligence to support Oakhouse Foods’ growth agenda.

The ICT Application Support Engineer will be responsible for the day-to-day support of Oakhouse Foods end user issues with ICT systems.  You’ll take ownership of incidents and request and will provide helpful and friendly support to resolve IT issues in a timely manner.

You’ll be comfortable liaising with service providers when necessary and will carry out regular duties to maintain systems and keep the knowledge base up to date.  Working as part of a small and fluid team, you’ll need to be flexible and open-minded, happy to take on additional responsibilities to support the team and business where necessary.

 

What does our ideal candidate look like?

At Oakhouse Foods we look for people that really embrace our values and culture. Of course we need you to have the skills to do your job as well but we will support and encourage you to continue your personal and professional development during your career with us.

  • You’ll need to have a background in and a passion for ICT, ideally having worked in a service desk or enterprise support environment.  If you’ve experience working in a direct to consumer business, even better!
  • You’ll need to be a strong and experienced user of Microsoft Windows and Microsoft, with a basic understanding of networks such as TCP/IP, DHCP and DNS
  • You’ll be a people person with great customer service skills; able to support and communicate with users on all levels
  • You’ll be keen to get stuck in and flexible to work in a role where you will have a broad set of responsibilities
  • Plus you’ll love food and will be as excited as we are about working for Oakhouse Foods

Working in a fast, free and ambitious environment, you’ll be given bags of responsibility. You’ll be encouraged to try new things and run with ideas. You’ll work with people who give a damn about their work and each other; who pull together to get things done no matter what the challenge. You’ll achieve and experience more. And, if you roll your sleeves up and get stuck in, you’ll find opportunities to really stretch yourself.

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