GBS - Employee Relations Senior Specialist - Europe

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Work Location:         1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
Reporting To:            Employee Relations Team Lead - Europe
Working hours:         2.00pm – 11.00pm / 3.00pm - 12.00am

As a Senior Specialist in the Employee Relations Function of the Global Business Centre, you will be seen as a true expert in your field and able to implement high profile change initiatives, mediate and resolve the most complex ER issues including those that progress to outside mediation and tribunal stage. You will also be responsible for helping coach and develop a high performing, high potential team of specialists and executives.

Key responsibilities

• Managing employee relations’ cases in the most complex or large-scale cases with legal implications and coordinate the case management process using the required technology and methods of communication.
• Coaching and developing specialists and executives to achieve agreed upon service levels, ensuring that all team members are skilled in every process.
• Ensuring excellent service is always delivered to stakeholders.
• Management of key GBS projects from start to finish. This includes Operational Excellence projects.
• Co-ordinating and delivering training and development to People Managers to coach and upskill them, enabling them to appropriately manage and develop their people and build high performing teams that deliver.
• Ensuring all relevant information and guidance is up to date, relevant and accessible to all Employees and People Managers, by recommending legislative and statutory updates to existing Knowledge base articles and reviewing Virtual Agent chats to look for ways to improve our self-service offering.
• Ensuring high quality collaboration with all other functions to ensure alignment and consistency of services delivered.
• Working with leaders across the GBS and the business.

Qualifications and skills

• Bachelor’s Degree in human resources, business administration, labor relations or similar field.
• Minimum 5 years of related experience with exposure to working in Shared Services environment.
• In depth knowledge of ServiceNow and all the advanced functionality it provides
• Able to manage cases, oversee multiple workloads and resolve complex multi-step processes.
• Advanced reporting and analytical skills to work proactively to address rising trends and areas of interest, query and concern.
• Knowledge of relevant employment law, and local regulations and confident on training and advising others of the same - both within and outside of the GBS.
• Knowledge of GDPR and data privacy laws, working time practices and limits, employee relations case law, disciplinary, grievance, long-term absence, redundancy, Statutory / Health and Safety / Ethical best practices and audit requirements.