Accounts Receivable Senior Executive - Europe

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

 

Work Location:         1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
Reporting To:            Accounts Receivable Team Lead
Working Hours:        2.00PM – 11.00PM / 3.00 PM -12.00 AM

The GBS Accounts Receivable Senior Executive oversees the collection of overdue debt and resolving issue on the invoices. He/She needs to build rapport with the internal and external customer to get the result. He/She needs to ensure the payment are properly allocated based on the customer remittance.

 

Key responsibilities

 

• Manage all aspects of accounts receivable related to Debtors’ Ledger
• Handle customer queries with professionalism, liaising effectively with market contacts to ensure swift resolution.
• Conduct inbound and outbound calls to maintain strong relationships with customers and stakeholders.
• Act as a trusted point of contact for resolving queries and ensuring customer satisfaction.
• Collaborate closely with the AR Team Leader, providing essential support for credit control activities to maintain financial stability.
• Managing overdue payments, unapplied cash and requesting remittance advices
• Resolve discrepancies (bank, business, customer contact).
• Prepare and dispatch dunning letters/statements.
• Receive and give inputs to initiate legal / insurance actions.
• Ensure all associate activities strictly adhere to audit and compliance requirements.
• Maintain detailed and accurate documentation of all dispute-related activities for transparency and accountability.
• Proactively identify, escalate, and follow through on any issues, ensuring timely and effective resolution to minimize disruptions.
• Prepare insightful reports that provide clarity and drive decision-making.
• Identify and implement process improvements to enhance efficiency and effectiveness across AR operations.

 

Qualifications and skills

 

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
• Minimum 5 years of experience in accounts receivable, credit control, or a related finance role.
• Strong understanding of accounts receivable processes, particularly in credit collection and resolving customer queries.
• Ability to handle inbound and outbound calls professionally and liaise effectively with market contacts.
• Proficiency in using accounting software and tools; experience with ERP systems is an advantage.
• Ability to analyze issues, escalate where necessary, and follow through to resolution.
• Demonstrated ability to work collaboratively with team members and provide support to AR Team Leaders for credit control activities.