Accounts Payable Team Lead

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Key responsibilities

• Team Management
  • Lead and supervise the Accounts Payable Helpdesk team.
  • Assign tasks, set priorities, and ensure timely resolution of vendor inquiries, invoice issues, and payment-related queries.
  • Provide coaching, training, and support to team members to enhance their performance and customer service skills.
  • Conduct performance evaluations, provide feedback, and implement strategies to improve team efficiency and effectiveness.
• Customer Service and Issue Resolution
  • Serve as the escalation point for complex vendor inquiries and disputes, ensuring timely and satisfactory resolution.
  • Collaborate with internal stakeholders such as Procurement, Site, and vendors to address and resolve AP-related issues.
  • Maintain a high level of customer service and professionalism in all interactions with internal and external stakeholders.
    
• Compliance and Continuous Excellence
  • Identify opportunities to streamline AP processes, enhance workflow efficiency, and improve service quality within the Helpdesk function.
  • Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts payable operations.
  • Implement best practices, standard operating procedures (SOPs), and controls to minimize errors and mitigate risks.
• Reporting and Analysis
  • Monitor and analyze Helpdesk metrics, ticket volumes, response times, and resolution rates to identify trends, areas for improvement, and training needs.
  • Prepare regular reports, dashboards, and presentations on Helpdesk performance, issues, and recommendations for management review.

Qualifications and skills

• Leadership Skills: Experience in leading and managing a team, including coaching, mentoring, and performance management.
• Customer Service Orientation: Strong customer focus with excellent communication, interpersonal, and relationship-building skills.
• AP Process Knowledge: Solid understanding of accounts payable processes, invoice processing, payment methods, and vendor management.
• Problem-Solving Abilities: Analytical mindset with the ability to troubleshoot issues, identify root causes, and implement effective solutions.
• Compliance and Controls: Knowledge of internal controls, compliance requirements, and best practices in AP operations.
• Technical Proficiency: Experience with ERP systems (preferable SAP) and proficiency in MS Excel, Word, Outlook and Robotic Process Automation experience.
• Team Collaboration: Ability to collaborate effectively with cross-functional teams, vendors, and external partners to achieve shared goals.