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Business Development Manager

Requisition ID 41415
Position Type FT Permanent
Recruiter #LI-SS1
Posting Type LI


About Kerry


Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.


About the role


Work Location:         Jakarta, Indonesia 
Reporting To:           General Manager Indonesia & Regional Accounts SEA


In this newly created role as Business Development Manager in Indonesia market, you will be responsible for developing and growing the business by owning and leading the relationship with assigned clients, which includes developing, on-boarding, implementation and increasing adoption of Kerry technologies, ensuring retention and high levels of customer satisfaction overall.


Your key indicators of success in this role will be the following:

•     Long-term growth in identified accounts 
•     P&L performance of the specific accounts (including R&D costs)
•     Win rate % with strategic customers (Sub- EUM)
•     Customer feedback
•    ‘System’ sales inclusive of respective EUM / technologies
•     Pipeline conversion of identified opportunities


Key responsibilities


•    Establish trusted and strategic relationships to help drive continued value of our products and services; maintain and develop customer success strategies and best practices to share with other commercial teams
•    Communicate effectively with both internal and external teams to understand customer needs, maximize retention and growth, and communicate learnings
•    Comply with all relevant Kerry systems/processes and collaborate with an experienced, multi-cultural Sales team to ensure we win in the marketplace
•    Accountable for specific Key Account projects for global and regional key customers following the strategy
•    Develop and lead local development projects; define opportunities for differentiation and build clear value propositions for our products
•    Work to create new opportunities in collaboration with the Sales team, Strategic Marketing and EUM Teams
•    Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
•    Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
•    Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
•    Prepare necessary documentation or visuals either with the support of the matrix organisation to develop impactful presentations to delivery embedded and collaborative stories,
•    Packaging the winning stories to support smaller accounts and the commercial team across the region as best practice
•    Planning and prioritizing strategic customer initiatives in conjunction with Sales Channel/ Geography Leadership
•    Overseeing the execution of launch of Innovation platforms with strategic customers and sharing the learnings and insights from the same to relevant stakeholders


Qualifications and skills


•    Degree in Food Science, Food Technology or Food Marketing 
•    Minimum 5 years of experience in Commercial or Customer-facing roles.
•    Background in Taste / Flavours specifically within Beverage segment is required, with a demonstrated track record of new business development in the SEA region, especially Indonesia, Philippines, and Singapore
•    Analytical and process-oriented mindset’ must be comfortable working across multiple departments in a deadline-driven environment


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