Telesales Executive

About Kerry

Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers. 

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

About the role

We are seeking a Telesales Executive to join our team in Farranfore, Co. Kerry. it's required to work from the office five days a week.

Key responsibilities

• Cold Calling; presenting the business in a professional capacity with both milk suppliers and non-milk suppliers whilst selling the features and benefits of our services
• Manage outbound sales and service calls in line with agreed service levels.
• Increase our Customers awareness across our full product offering, while understanding the customers’ business to best match their needs.
• Up-sell and cross-sell products from the extensive product portfolio
• Manage delivery size and frequency to ensure efficient use of warehouse and transport resource.
• Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
• Liaise with other internal stakeholders to resolve any customer issues promptly.
• Promote the digital ordering proposition www.farmandhomestore.ie
• Build effective relationships with customers and internal colleagues.
• Monitor and report on market and competitor activities
• Manage sales administration in compliance with GDPR and regulatory processes.
• Support the sales team to increase product range and meet sales targets.
• Completion of weekly KPI sheet

Qualifications and skills

• A minimum of 1 years` experience in a busy customer-focused environment.
• Ability to work as part of a team whilst also demonstrating initiative to take ownership when required
• Competency in PC packages including the MS office suite and Office 365.  
• A dedicated focus on delivering exceptional customer experiences, combined with outstanding communication skills
• The ability to work using initiative and to complete tasks to a high degree of accuracy and quality.
• A proven ability to work in a fast-paced environment with a varied and challenging workload.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.