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Inside Sales Representative

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Date: 09-Jan-2021

Location: Dubai, DU, AE

Company: Kerry

Requisition ID 16723
Position Type FT Permanent
Recruiter #LI-SS1
Posting Type LI

Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.

Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About the role

The Inside Sales Representative is based in Dubai and you will be responsible for several accounts within the MENAT region supporting our inside sales model. The key focus of the role is to create sustainable growth and deliver a world-class sales and follow-up service to our customers adhering to the Inside Sales value proposition, and creating strong partnerships with our customers.


In this role, you will strive to identify new business opportunities and develop customers in the local market by promoting existing standard portfolio. 


The Inside Sales Representative deals with a broad range of topics including like:

  • tracking customer’s requests / samples and products delivery,
  • managing and closing of non-conformances and
  • analysis of sales per customer (per area, per product, per agent/distributor) etc. 

Key responsibilities

In this role you will:

  • Execute strategic plans for assigned territory and/or account(s) that optimize the use of all Kerry technologies
  • Contribute to the total opportunity pipeline and manage project portfolio through SFDC
  • Develop sales revenue and margin of collection portfolio of products 
  • Provides support and coordination to the customers
  • Work with R&D to select appropriate standard products and manage sample coordination and monitor samples delivery
  • Work with regulatory affairs and R&D to follow up the delivery of the declarations to customers.
  • Work together with head of inside sales and commercial finance for price quotation and help to solve payment issues
  • Working with multiple internal functions i.e. Supply Chain, R&D, Regulatory and Sampling; drives resolution to problems and issues – make it easy and more valuable for each customer
  • Implement and negotiate price increases when needed
  • Prioritize and manage customer projects in collaboration with the local technical development teams (limit exception of creation using collection portfolio library as much as possible)
  • Negotiate sales terms and conditions, variations in price, delivery and product specifications     
  • Understand regulatory and legislation specific for EMEA; utilize standard documentation as much as possible

Qualifications and skills

The ideal candidate will have:

  • Bachelor’s degree in Food Technology/Food Science, Business, Economics, Finance or related with at least 3-5 years’ Sales experience in a B2B environment within the Food & Beverage or FMCG industry
  • Proven track record in working in complex business environments with distributors and key accounts in a multinational environment
  • Well-developed interpersonal and communication skills with fluency in English and Arabic (spoken & written). Fluency in French will be an advantage.
  • Ability to work cross-functionally with excellent multi-tasking and organizational skills
  • Strong negotiation skills and project management experience with the ability to deliver with passion