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Accounts Administrator - Polish or German speaking

Requisition ID 25338 
Position Type FT Permanent 
Recruiter #LI-OO1 
Posting Type LI 

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

About Kerry

 

Kerry Business Services (KBS) ensures that the business financial processes are efficient and consistent through handling incoming and outgoing invoices for the sites. The teams work with site colleagues and vendors and consists of Accounts Payable, Accounts Receivable, General Ledger, HR Operations and Payroll.

About the role

 

Do you speak Polish or German and have customer service / call centre experience?

 

Contract role until October 2021

 

Based in Charleville, Co. Cork -  Currently working remotely

What does the job involve?

 

  • Respond to all internal and external customers enquires within given timescales, efficiently and effectively
  • Research, resolve, and respond to questions received in accordance with set policies and procedures. Supply information in order to propose solutions for customers
  • Recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Maintain and update customer and internal information – enter and retrieve information into Service Now system
  • Participate in team projects through CE that enhance the quality of our services and promote technical and career growth
  • Promote a positive image of the organisation by telephone, email and/or fax. Create and maintain effective working relationships with colleagues
  • Minimum supervision is required but is readily available. Calls and emails will be audited to provide information relating to the individual’s performance for the purpose of corrective action and improvement
  • Manage Key accounts as given by Team Leader
  • Other key responsibilities will include site visits/webinars to educate and inform, Key account/buyer management and participating/facilitating Super User Calls with Site Personnel.
  • Actively participate in daily huddles and identify and deliver on areas for improvement through Problem Solving.

What skills are we looking for?

 

You will be a fluent Polish or German speaker with previous customer service / call centre experience  

Intermediate user of Microsoft packages Excel, Word, PowerPoint

Use SAP or a similar Enterprise Resource Planning (ERP) package         

 

 

Skills:

  • Excellent standard in English both written and oral required
  • Excellent communication skills
  • The ability to handle a high volume calls for long periods
  • The ability to provide consistent, positive customer service
  • Identifies customer needs, manages expectations, and defines appropriate next steps
  • Proactively solves customer problems
  • Ability to work on one’s own initiative and under pressure in order to achieve deadlines and KPI’s.    

Apply now »