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Export Customer Care Representative

Requisition ID 25593
Position Type FT Permanent
Recruiter #CO-LI1
Posting Type LI


Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.


Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About the role

The Customer Care Representative will process export customer sales orders and all related documentation ensuring customer satisfaction and compliant delivery of products. He/she will report to the Customer Care Lead where you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable intercompany or oversea customers by ensuring all customer requests/enquiries are acted professionally and in a timely manner.

The successful candidate will have strong and highly organised administrative skill handling export documentations, excellent communication skill, and work efficiently with internal and external stakeholders to meet tight deadlines.

Key responsibilities

  • Process and confirm export customer sales orders checking account status, price, codes, transit mode and dates
  • Issue proforma and invoices to the client for each order, ensuring accuracy of information
  • Coordinate the processing of orders across departments in conjunction with the production scheduler
  • Communicate with the client regarding the status of their order (via phone, email or fax) from time of order until delivery of the order in full
  • Book order with Freight Forwarder to confirm vessel number and transit times, ensuring total logistics costs are accounted for
  • Advise relevant parties of any changes to the status of the order, for example:  revised due dates, revised quantities or freight adjustments
  • Ensure the Operations team have required samples included and correct packaging sizes made known
  • Ensure all relevant documents are prepared and distributed to relevant parties, including Certificate of Origin, Declaration of Health, Bill of Lading, airway bills and commercial invoices
  • Keep customer notes current and accurate
  • Provide support with phone answering for Customer Care Domestic & Export Customers, assisting or directing calls as required
  • Provide coverage during periods of leave or absence as required within the Customer Care Team

Qualifications and skills

  • A minimum of 1 years Customer Care experience with Export Processing Experience
  • Excellent and professional communication skills - verbal and written.
  • Demonstrate strong organisational and time management skills
  • High energy levels coupled with assertiveness and initiative
  • The ability to work autonomously as well as in a team
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential
  • SAP experience is highly regarded

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