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Customer Care Representative

Requisition ID 14598
Position Type FT Permanent
Recruiter #LI-CO1
Posting Type LI

 

Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.

 

Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About the role

Reporting to the Customer Care Lead you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.

Key responsibilities

Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service, in addition you must:

  • Maintain professional, timely, and effective communication with all parties externally and internally.
  • Develop and maintain excellent relationships with our valuable customers
  • Responsible for all aspects of account management including order management / administration, master data maintenance, credit/debit processing and complaint handling.
  • Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.
  • Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
  • Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
  • Other ad-hoc duties assigned as and when required.
Qualifications and skills
  • A minimum of 2 years Customer Care experience and/or Supply Chain experience in the FMCG Sector.
  • Excellent communication skills - verbal and written.
  • Demonstrate strong organisational and time management skills.
  • High energy levels coupled with assertiveness and initiative.
  • The ability to work autonomously as well as in a team.
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
  • SAP experience is highly regarded.
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