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Customer Care Representative - Export

Requisition ID 38476
Position Type FT Permanent
Recruiter #LI-JT1
Posting Type LI


About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment

About the role

The Customer Sales Representative in process export is in charge of orders and all related documentation ensuring customer satisfaction and compliant delivery of products.

Work location : Australia, Murarrie

Key responsibilities

  • Process and confirm export customer sales orders checking account status, price, codes, transit mode and dates.
  • Issue proforma and invoices to the client for each order, ensuring accuracy of information.
  • Coordinate the processing of orders across departments in conjunction with the production scheduler.
  • Communicate with the client regarding the status of their order (via phone, email or fax) from time of order until delivery of the order in full.
  • Book order with Freight Forwarder to confirm vessel number and transit times, ensuring total logistics costs are accounted for.
  • Advise relevant parties of any changes to the status of the order, for example:  revised due dates, revised quantities or freight adjustments.
  • Ensure the Operations team have required samples included and correct packaging sizes made known.
  • Ensure all relevant documents are prepared and distributed to relevant parties, including Certificate of Origin, Declaration of Health, Bill of Lading, airway bills and commercial invoices.
  • Keep customer notes current and accurate.
  • Provide support with phone answering for Customer Care Domestic & Export Customers, assisting or directing calls as required.
  • Provide coverage during periods of leave or absence as required within the Customer Care Team.
  • Other ad-hoc duties assigned as and when required.

Qualifications and skills

  • A minimum of 2 years Customer Care experience with Export experience in a FMCG Sector.
  • Excellent communication skills - verbal and written.
  • Demonstrate strong organisational and time management skills.
  • High energy levels coupled with assertiveness and initiative.
  • The ability to work autonomously as well as in a team.
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
  • SAP experience is highly regarded.
  • Communicate with customers in a friendly and efficient manner.
  • Work cooperatively with colleagues and contribute to a positive work environment.
  • Assist with process improvement and administrative / operational flow.
  • Carry out any other duties as required contributing to Taste Master Business objectives.

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