Customer Care Engagement Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

 

 

The Customer Care Engagement Specialist will be responsible for day-to-day service management of allocated key accounts for the Kerry Australian business. You will be required to perform at a high level by demonstrating excellent service performance, time management skills and being pro-active to customer requirements both internally and externally. Display a professional image of the company and provide a comprehensive service in a high performance, customer-focused environment.

 

Work Location : Lytton - Brisbane 

 

Reporting to : Supply Chain Manager 
 

Key responsibilities

 

 

• Maintain professional, timely, and effective communication with all parties externally and internally.
• Develop and maintain excellent relationships with Key Customer Accounts
• Responsible for all aspects of your allocated customer's service requirements including order management, accounts receivable disputes, master data maintenance and the complaint process.
• Working closely with our Supply Chain Team and the Commercial Team to achieve the desired outcome for our valuable customers.
• Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately to the Customer Care Manager
• Generate and review Customer Open Order reports ensure order discrepancies are identified and addressed in order to ensure OTIF delivery performance goals are consistently met.
• Proactively communicating with your allocated customer base throughout the order cycle as required
• Follow through the entire ordering cycle from order receipts to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
• Other ad-hoc duties assigned as and when required.
   

Qualifications and skills

 

 

• Working in Customer Care environment
• Exposure SAP and / or Salesforce is preferred.
• Proficient in Microsoft Office
• Good command of verbal and written English

 

 

Key Competencies

 

 

• Excellent communication and interpersonal skills
• Solutions oriented – must have good problem solving skills
• Team player who demonstrates customer focus
• Ability to use initiative and strong organisational skills
• Ability to work in a fast-paced environment
• Follow through from start to finish
• Eye for detail