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ICT Site Services Analyst

Requisition ID 32144
Position Type (US)Full Time
Career Function Information Technology 
Recruiter #LI-LS2
Posting Type LI


Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 24,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

About Kerry

A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.

Where you´ll work

Our Beloit, WI location is home to our Corporate Headquarters for the North American Region. This location has approximately 700 employees at this location that in roles such as regulatory, RD&A, finance, procurement, supply chain and customer care. It is easily commutable from the Rockford, Madison, and Milwaukee areas. You'll enjoy your time inside and outside of the office as we offer a full cafeteria, fitness center, and beautiful walking paths around the campus. This location is involved and committed to giving back to the community multiple times throughout the year through our Kerry Employee Engagement Program volunteering with various organizations.

What you´ll do

  • Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PC’s, and printers. Apply appropriate fixes or escalate to management for further advice
  • Update all User queries through incident logging system about call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
  • Document and submit new solutions into ICT knowledgebase
  • Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures
  • Ensure Site documentation is accurate, timely and relevant
  • Always provide a helpful and professional services
  • Responsible for ensuring the ICT standards and Policies are maintained and implemented at Site level
  • Responsible for maintenance and support for Site Infrastructure.
  • Ensure all Desktop and laptops PC’s are patched to the highest available level and all have the latest Anti-Virus Updates installed.
  • Ability to support users from all levels, able to support users remotely.
  • If required, interface with development teams to help with the rollout of new applications

What you´ll need to be successful

Technical Skills required:

Hardware – Windows Desktop and Laptop PC’s, Printers, Mobile devices (e.g. iPhones, iPads, Windows/Android phones, and windows tablets)

Communications - LAN support, cabling structures, Telephony support (where relevant), Remote access mobility hardware solutions (e.g. iPhone, 4G/LTE cards etc.). Mobile Device Management.

Operating Systems - Windows 7, Windows 8 and Windows 10

Software - SCCM, Anti-virus, Office 365, Asset Management- to include asset details, license recording, patch management, desktop backup solutions, Encryption technologies.

Active Directory – Good understanding of AD, user account, groups, and permissions.


 Education & Experience

  • IT qualification - preferably bachelor’s degree level and a minimum of 2 to 3 years related experience and/or training; or the equivalent combination of education and experience.
  • An in depth understanding of Desktop Operating Systems, Windows 7/ Windows 8, Windows 10.
  • A good knowledge of Microsoft Office
  • Experience in support and deployment of Office 365 is an advantage.
  • Experience using SCCM desirable
  • Good troubleshooting skills. Be able to diagnose and if necessary, repair PC, Laptop, and printer faults.


Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. EEO is the Law poster can be found here. Additional information can also be here .  

Nearest Major Market: Madison

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