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Customer Service Executive

Requisition ID 33392
Position Type FT Permanent
Recruiter #LI-CST1
Posting Type LI

Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.

Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About the role

 

As a Customer Service Executive, you will be the main point for contact with our customers in providing the highest customer service. You will be responsible for order management, export shipment process/ administration, master data maintenance, credit/debit processing, complaint handling and follow-up payment. 

Key responsibilities

 

  • Maintain professional, timely, and effective communication with all parties externally and internally.
  • Develop and maintain excellent relationships with our valuable customers
  • To prepare shipping document (Invoice, Packing list, etc), booking shipment and arrange all Export shipment process.
  • Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.
  • Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
  • Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
  • Other ad-hoc duties assigned as and when required.
     

 

Qualifications and skills

 

  • A minimum of 2 years Customer Care experience, Export Dept and/or Supply Chain experience in the FMCG Sector.
  • Excellent communication skills English & Thai - verbal and written.
  • Demonstrate strong organisational and time management skills.
  • High energy levels coupled with assertiveness and initiative.
  • The ability to work autonomously as well as in a team.
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
  • SAP/SFDC experience is highly regarded.
     

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