Customer Service Executive
Requisition ID 51998
Position Type FT Permanent
Recruiter #LI-CST1
Posting Type LI
About Kerry
About the role
Reporting to the Customer Service Manager, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.
Work Location : Bangna - Bangkok
Reporting to : Customer Service Manager
Key responsibilities
- Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service.
- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with our valuable customers
- Responsible for all aspects of account management including order management, export shipment process / administration, master data maintenance, credit/debit processing , complaint handling, follow up payment.
- To prepare shipping document (Invoice, Packing list, etc), booking shipment and arrange all Export shipment process.
- Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.
- Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
- Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
- Other ad-hoc duties assigned as and when required.
Qualifications and skills
- A minimum of 2 years Customer Care experience, Export Dept and/or Supply Chain experience in the FMCG Sector.
- Excellent communication skills English & Thai - verbal and written.
- Demonstrate strong organisational and time management skills.
- High energy levels coupled with assertiveness and initiative.
- The ability to work autonomously as well as in a team.
- A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
- SAP/SFDC experience is highly regarded.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.