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Inside Sales Specialist - 1 Year Contract

Requisition ID 17291
Position Type FT Fixed Term
Recruiter #LI-MV1
Posting Type LI


Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.


Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About Kerry


Founded in 1972 in Co. Kerry, Ireland, the Kerry Group has annualised sales in excess of €7 Billion and supplies over 15,000 food ingredients and flavour products to customers in more than 140 countries worldwide. We have established over 140 manufacturing sites, operate in over 30 countries, and employ 25,000 people worldwide. Kerry has been present in the Asia-Pacific region since 1997 and has grown its business to become a supplier of choice for our regional and local customers. With over 4,500 employees across the Asia-Pacific, Middle East & Africa (APMEA), Kerry has many exciting opportunities at our many Development & Application Centres, Sales Offices and Manufacturing sites. Spread over 18 countries – and growing – Kerry plays a large role in supplying food & beverage solutions to this diverse region.

A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.

About the role


Location:    Otahuhu, Auckland (New Zealand) 


Reporting to:    Sales Manager, New Zealand

The Inside Sales Specialist is responsible for continually moving customers from direct sales to inside sales to drive agility, responsiveness, improved customer experience, growth and overall commercial operations effectiveness.  Providing critical support to our drive in making it easier and more valuable for our customers to do business with us, this role will enhance customer reach and relationships based on the Customer Segmentation model.  You will be responsible for leading with a strong collection portfolio and providing sales support by leveraging digital & tele-sales to improve our commitment with these customer segments.

Key responsibilities


•Owns the identified Inside Sales Accounts with the drive to grow this portfolio by identifying new and organic growth opportunities
•Leading Sales through Collections and continually driving Commercial Effectiveness through Collections
•Be a product expert on the Collections portfolio and communicate the Kerry value proposition
•Develop leads and seek opportunities to present additional Collection products to current customers
•Ensure the continuous improvement of the Customer experience for all customers serviced through the Inside Sales channel 
•Leverage digital and tele sales channels to drive opportunities in the identified Market / Accounts
•Work with the Country Lead & Marketing Team to identify opportunities for Accounts addressed by Inside Sales
•Ensure the relevance of our Collections Portfolio by timely Customer feedback and updating the long-term Collections pipeline based on market opportunity and insights
•Responsible to deliver positive results on the following KPIs:
  Organic Revenue Growth
  Organic Business Margin Growth
  Business Margin %
  Business Margin Progression (BPS)
  New Business Wins [Margin] and Hit Rate % [Margin] / Conversion Rate
  Revenue in Pipeline
  Average Call time
  Customer Engagement
  Usage of Marketing Collateral
  Response time to Enquiry

Qualifications and skills


•Sales professional with at least 3-5 years’ relevant working experience in Account Management for a complex, multi-national organization preferably in the Retail, FMCG or Food Service industry
•Solid understanding sales and account management practices and procedures with hands-on experience in tele-sales or digital selling for the New Zealand market
•Experienced in direct interaction with customers and decision makers on the executive level of a company, ideally with a good understanding of New Zealand’s food and beverage industry
•Comfortable managing both internal and external relationships that incudes Commercial/Sales team, General Management, Customers and other stake holders of different cultures
•Capability to multitask in a fast-paced environment
•Hands-on experience operating in a highly matrixed organization, exhibiting ability to work independently as well as collaboratively as part of a wider team
•Technologically savvy, with a degree in business, marketing or related fields of academic study; prior experience in using SAP, Salesforce and MS Excel will be preferred 
•Excellent written and verbal communication skills and high proficiency in the English language

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