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Customer Care Representative

Requisition ID 25594
Position Type FT Permanent
Recruiter #LI-CO1
Posting Type LI


Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.


Our Values:      Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

About the role

The Customer Care Representative acts as the contact between customers and the company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Care Representative will always be pro-active to customer requirements, (both internal and external). Manage customer requests efficiently and direct their efforts to maximise the customer experience.  

Key responsibilities

Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service, in addition you must:

  • Maintain professional, timely, and effective communication with all parties.
  • Develop and maintain excellent relationships with assigned customer accounts
  • Responsible for all aspects of account management including order management / administration, master data maintenance, complaint handling, sales support / business development.
  • Ensure service issues do not arise by clarifying customer requests and managing expectations
  • Determine cause of any issue, seeking solutions and escalating appropriately
  • Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers
  • Engage with Sales team on regular customer visits, presentations, and face to face meetings
  • Generate and review Customer order report to ensure order discrepancies are identified and addressed in order to ensure OTIF delivery performance goals are consistently met
  • Follow through the entire ordering cycle from order receipts to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps
  • Prepare weekly Customer Outstanding Order reports
  • Other ad-hoc duties assigned as and when required

Qualifications and skills

  • Minimum Degree in Supply Chain Management or relevant discipline
  • A minimum of 2 years B2B Customer Care experience and/or Supply Chain experience in the FMCG sector
  • Excellent communication skills - verbal and written
  • Demonstrate strong organisational and time management skills
  • High energy levels coupled with assertiveness and initiative
  • The ability to work autonomously as well as in a team
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential
  • SAP experience is highly regarded

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