Customer Care Engagement Specialist
Requisition ID 38650
Position Type FT Permanent
Recruiter #LI-CST1
Posting Type LI
About Kerry
About the role
Reporting to the Customer Care Lead you will be responsible for liaising with Kerry's Internal Team to provide a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner
Work location : Otahuhu - Auckland
Key responsibilities
Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service, in addition you must:
- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with our valuable customers
- Responsible for all aspects of account management including order management / administration, master data maintenance, credit/debit processing and complaint handling.
- Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.
- Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
- Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
- Other ad-hoc duties assigned as and when required.
Qualifications and skills
To be successful in your application, you will be required to meet the following criteria:
- A minimum of 2 years Customer Care experience and/or Supply Chain experience in the FMCG Sector.
- Excellent communication skills - verbal and written.
- Demonstrate strong organizational and time management skills.
- High energy levels coupled with assertiveness and initiative.
- The ability to work autonomously as well as in a team.
- A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
- SAP experience is highly regarded.