Customer Care Engagement Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment

About the role

Reporting to the Customer Care Lead you will be responsible for liaising with Kerry's Internal Team to provide a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner
 

Work location : Otahuhu - Auckland 

Key responsibilities

Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service, in addition you must:

• Maintain professional, timely, and effective communication with all parties externally and internally.
• Develop and maintain excellent relationships with our valuable customers
• Responsible for all aspects of account management including order management / administration, master data maintenance, credit/debit processing and complaint handling.
• Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.
• Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
• Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
• Other ad-hoc duties assigned as and when required.

Qualifications and skills

To be successful in your application, you will be required to meet the following criteria:

• A minimum of 2 years Customer Care experience and/or Supply Chain experience in the FMCG Sector.
• Excellent communication skills - verbal and written.
• Demonstrate strong organizational and time management skills.
• High energy levels coupled with assertiveness and initiative.
• The ability to work autonomously as well as in a team.
• A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
• SAP experience is highly regarded.