HR Advisor part time (24-32h) - hydride

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

 

The Global Business Services (GBS) HR Advisor/HR Generalist/HR Medewerker will support local services for their assigned populations - specifically activities that are part of the GBS Service Catalogue that cannot be provided from centralised GBS, which will include case management in the Employee and Manager Support Section of the Global Business Centre, and also partnering with the business on other activities such as Talent Acquisition/Talent Management, Reward, Payroll admin/queries.

 

You will own your own workload through the analysis of current case load, identifying trends and undertaking improvement action, Provide insightful, intelligent reporting to customers to support and maximise business performance, Working with leaders across the GBSC and business HR to deliver and improve SLAs and performance, thereby demonstrating added value to the business and foster a culture of service excellence with your colleagues, role-modelling this and coaching other team members to deliver true best in class services to all.

 

As this role is based in the Netherlands, you will be required to be fluent in Dutch and English but other languages are also welcome.

Key responsibilities

• Providing advice and support to our Employees and People Managers on all Employee Relations cases related to a specific site / location / country including sensitive & complex cases
• Managing the formal case cycle and coordinating the case management process using the required technology and methods of communication, 
• Co-ordinating and delivering training and development to People Managers to coach and upskill them, enabling them to appropriately manage and develop their people and build high performing teams that deliver
• Ensuring a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times
• Ensuring all Tier O (self-service) information and guidance is up to date, relevant and accessible to all Employees and People Managers, by recommending legislative and statutory updates to existing Knowledge base articles and reviewing Virtual Agent chats to look for ways to improve our self-service offering
• Providing evidence-based advice and guidance to People Managers on emerging trends and patterns in their respective business area and among their team members and supporting them to address people challenges on the horizon.
• This may include such areas as sickness and absence trends, rising cases of disciplinary or grievance, industry wide or external developments or factors etc.

Qualifications and skills

• Experience in advising and supporting employees and people managers on employee relation cases
• Understanding of formal case cycle and coordinating the case management process leveraging technology, communication, and stakeholder management
• Experience in interpreting and applying union agreements
• Ability to partner effectively with local institutions and partners to secure talent
• Customer orientation and excellent communication skills to stakeholders
• Background or experience in payroll processes is a plus but not a must
• Ability to analyse data, identify trends and ability to drive (local) improvement initiatives
• Advanced knowledge of MS Office (e.g., Word, Excel, PowerPoint, etc.).
• Team player and can-do attitude